Shipping & Delivery Policy

Introduction

At Ancient Universal Metaphysics University (AUM University), we strive to ensure that your products are delivered to you in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, delivery timelines, and return guidelines.

Shipping Timeline

1. Processing Time
   • All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
   • You will receive another notification when your order has shipped.
2. Shipping Time
   • Delivery time for orders is typically within 14 business days from the date of shipment.
   • Delivery times may vary depending on your location and the shipping method selected at checkout.
3. Shipping Confirmation and Order Tracking
   • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s).
   • You can track your order using the provided tracking number through the shipping carrier’s website.

Shipping Rates and Estimates

1. Domestic Shipping
   • Shipping charges for your order will be calculated and displayed at checkout.
   • We offer various shipping options to accommodate your needs.
2. International Shipping
   • We currently do not offer international shipping. All orders must be shipped to addresses within India.

Shipping Address

1. Address Accuracy
   • Please ensure that your shipping address is correct and complete. AUM University is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
   • If you need to change your shipping address after placing an order, please contact us immediately at admin@aumuniversity.org. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.

Return Guidelines

1. Return Timeframe
   • If you need to return a product, you must contact us within 3 days of receiving your order.
   • Returns will only be accepted if the product is unused, in its original condition, and in the original packaging.
2. Return Process
   • To initiate a return, please contact our support team at admin@aumuniversity.org with your order details and the reason for your return.
   • Our team will provide you with a return authorization number and instructions on how to send your item back to us.
3. Return Shipping
   • Customers are responsible for the cost of return shipping.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
4. Refunds for Returns
   • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Damages and Issues

1. Damaged or Defective Items
   • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
   • We will evaluate the issue and make it right by offering a replacement or refund.

Contact Us

If you have any questions about our Shipping Policy or need assistance with an order, please contact us:

• By email: admin@aumuniversity.org
• By phone: 9326867125
• By mail: Shop #73, Building #17, H Avenue, Rustomjee Global City, Opposite Siddhivinayak Mandir, Virar West, Mumbai, 401303

Thank you for shopping with Ancient Universal Metaphysics University. We are committed to ensuring a positive and satisfactory shopping experience for all our customers.