Introduction

At Ancient Universal Metaphysics University (AUM University), we strive to provide our students with a fulfilling and enriching educational experience. We understand that there may be occasions where a return or refund is necessary. This Return and Refund Policy outlines the terms and conditions under which returns and refunds are processed.

Online Courses and Digital Products

1. Eligibility for Refunds

   • Refund requests for online courses and digital products must be made within 1 days of purchase.
   • Refunds will only be considered if the course content has not been accessed or less than 10% of the course has been completed.

2. Process for Requesting a Refund

   • To request a refund, please contact our support team at admin@aumuniversity.org with your order details and the reason for your refund request.
   • Our team will review your request and respond within 5 business days.

3. Refund Approval

   • If your refund is approved, the amount will be credited back to your original method of payment within 7-10 business days.
   • Please note that processing fees and certain administrative costs may be deducted from the total refund amount.

Offline Programs and Events

1. Eligibility for Refunds

   • Refunds for offline programs, workshops, retreats, and events must be requested at least 14 days prior to the start date.
   • No refunds will be issued for requests made less than 14 days before the program or event starts.

2. Process for Requesting a Refund

   • To request a refund for an offline program or event, please contact us at admin@aumuniversity.org with your registration details and the reason for your request.
   • Our team will review your request and respond within 5 business days.

3. Refund Approval

   • Approved refunds will be processed within 7-10 business days and will be credited to your original method of payment.
   • An administrative fee may be deducted from the refund amount to cover processing costs.

Products

1. Eligibility for Returns and Refunds

   • Physical products purchased from our website are eligible for return and refund within 14 days of receipt.
   • Products must be returned in their original condition, unused, and in the original packaging.

2. Process for Returning Products

   • To initiate a return, please contact our support team at admin@aumuniversity.org with your order details and the reason for your return.
   • Our team will provide you with return instructions and a return authorization number.

3. Return Shipping

   • Customers are responsible for the cost of return shipping.
   • We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

4. Refund Approval

   • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed and credited to your original method of payment within 7-10 business days.

Non-Refundable Items

• Personalized items, such as customized courses or products.
• Gift cards.
• Any items explicitly marked as non-refundable at the time of purchase.

Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

• By email: admin@aumuniversity.org
• By phone: 9326867125

Thank you for choosing Ancient Universal Metaphysics University. We are committed to ensuring your satisfaction and will do our best to resolve any issues you may have with our products or services.